Contact Us

Once you place an order you will receive a confirmation email that contains your order number. Orders usually process within 1-2 business days (Monday – Friday).

Once your order has been processed, you will receive a follow up email that contains your tracking number.

If you do not receive an order confirmation email, please contact us as this usually means your email address was entered incorrectly at checkout.

Though we usually are able to process orders within 1-2 days, there are rare occasions where we will be short stock on certain items. In this case, a customer service representative will call you to let you know.

Many people screen calls these days and don’t pick up when we call, so if you feel like your order is taking longer than expected, please reach out to us via the Tidio chat option below for an update.

PLEASE NOTE: All order placed over the weekend will be processed the following business day.

If you received an incorrect or defective product, please contact us so we can resolve the issue for you.

Regarding defective products, please understand that we do not manufacture these products, we get them from reputable distributors and direct from manufacturers. We rely on our suppliers to provide us with high quality smoking products

Our main goal as a company is to ensure you receive the best quality products available on the market.

Yes you can.

You can request an order cancellation by visiting:

My Account → Orders → Cancel Request (under actions)

We are a wholesale distributor to business and the public.

We purchase in bulk directly from the manufacturers at incredible discounts. We then break up master cases to sell directly to our customers.

Don’t pay retail prices when you can buy at wholesale level directly!

We have a large assortment of items, and we always maintain the lowest pricing possible for our customers by sometimes not sorting items based on style, color or flavor.

In doing so, we save man hours and pass all the savings to you, and you have access to the most affordable products on the market.

It is very important for us to deliver our customers the best products while also keeping costs low.

That’s why we optimized our business in order to save money and pass those savings onto you.

We have a large assortment of items, and we always maintain the lowest pricing possible for our customers by sometimes not sorting items based on style, color or flavor.

In doing so, we save man hours and pass all the savings to you, and you have access to the most affordable products on the market.

Products marked “assorted” do not guarantee choice of style/color/design/flavor, etc.

All orders ship via United States Postal Service (USPS) Priority Mail.

Quickly and discreetly.

Shipping shouldn’t be complicated, therefore we use a shipping policy we hope you will find fair.

All orders over $19.99 ship for free.

Orders under will ship for a flat rate of $9.95

Shipping is delivered via USPS, and takes anywhere from 3-7 business days.

Usually we are able to process orders within 1-2 days, there are rare occasions where we will be short stock on certain items. In this case, a customer service representative will call you to let you know.

Many people screen calls these days and don’t pick up when we call, so if you feel like your order is taking longer than expected, please reach out to us via the Tidio chat option below for an update.

PLEASE NOTE: All order placed over the weekend will be processed the following business day.

We, at Tilted Donkey, fully understand the importance of discreet packaging to meet our customers’ requirements. To ensure your privacy, all shipments are sent in inconspicuous regular USPS Priority boxes.